All
job interviews have the same objective, but employers reach that objective in a
variety of ways. You might enter the room expecting to tell stories about your
professional successes and instead find yourself selling the interviewer a
bridge or editing code at a computer. One strategy for performing your best
during an interview is to know the rules of the particular game you are playing
when you walk through the door.
Screening
|
Informational
|
Directive
|
Meandering
Stress
|
Behavioral
|
Audition
|
Group
Tag-Team
|
Mealtime
|
Follow-up
The Screening Interview
Companies use screening tools to ensure that candidates
meet minimum qualification requirements. Computer programs are among the tools
used to weed out unqualified candidates. (This is why you need a digital resume
that is screening-friendly. See our resume center for help.) Sometimes human
professionals are the gatekeepers. Screening interviewers often have honed
skills to determine whether there is anything that might disqualify you for the
position. Remember-they do not need to know whether you are the best fit for
the position, only whether you are not a match. For this reason, screeners tend
to dig for dirt. Screeners will hone in on gaps in your employment history or
pieces of information that look inconsistent. They also will want to know from
the outset whether you will be too expensive for the company.
Some tips for maintaining confidence during screening
interviews:
-
Highlight your accomplishments and qualifications.
-
Get into the straightforward groove. Personality is not
as important to the screener as verifying your qualifications. Answer questions
directly and succinctly. Save your winning personality for the person making
hiring decisions!
-
Be tactful about addressing income requirements. Give a
range, and try to avoid giving specifics by replying, "I would be willing to
consider your best offer."
-
If the interview is conducted by phone, it is helpful
to have note cards with your vital information sitting next to the phone. That
way, whether the interviewer catches you sleeping or vacuuming the floor, you
will be able to switch gears quickly.
The Informational Interview
On the opposite end of the stress spectrum from
screening interviews is the informational interview. A meeting that you
initiate, the informational interview is underutilized by job-seekers who might
otherwise consider themselves savvy to the merits of networking. Job seekers
ostensibly secure informational meetings in order to seek the advice of someone
in their current or desired field as well as to gain further references to
people who can lend insight. Employers that like to stay apprised of available
talent even when they do not have current job openings, are often open to
informational interviews, especially if they like to share their knowledge,
feel flattered by your interest, or esteem the mutual friend that connected you
to them. During an informational interview, the jobseeker and employer exchange
information and get to know one another better without reference to a specific
job opening.
This takes off some of the performance pressure, but be intentional
nonetheless:
-
Come prepared with thoughtful questions about the field
and the company.
-
Gain references to other people and make sure that the
interviewer would be comfortable if you contact other people and use his or her
name.
-
Give the interviewer your card, contact information and
resume.
-
Write a thank you note to the interviewer.
The Directive Style
In this style of interview, the interviewer has a clear
agenda that he or she follows unflinchingly. Sometimes companies use this rigid
format to ensure parity between interviews; when interviewers ask each
candidate the same series of questions, they can more readily compare the
results. Directive interviewers rely upon their own questions and methods to
tease from you what they wish to know. You might feel like you are being
steam-rolled, or you might find the conversation develops naturally. Their
style does not necessarily mean that they have dominance issues, although you
should keep an eye open for these if the interviewer would be your supervisor.
Either way, remember:
-
Flex with the interviewer, following his or her lead.
-
Do not relinquish complete control of the interview. If
the interviewer does not ask you for information that you think is important to
proving your superiority as a candidate, politely interject it.
The Meandering Style
This interview type, usually used by inexperienced
interviewers, relies on you to lead the discussion. It might begin with a
statement like "tell me about yourself," which you can use to your advantage.
The interviewer might ask you another broad, open-ended question before falling
into silence. This interview style allows you tactfully to guide the discussion
in a way that best serves you.
The following strategies, which are helpful for any interview, are particularly
important when interviewers use a non-directive approach:
-
Come to the interview prepared with highlights and
anecdotes of your skills, qualities and experiences. Do not rely on the
interviewer to spark your memory-jot down some notes that you can reference
throughout the interview.
-
Remain alert to the interviewer. Even if you feel like
you can take the driver's seat and go in any direction you wish, remain
respectful of the interviewer's role. If he or she becomes more directive
during the interview, adjust.
-
Ask well-placed questions. Although the open format
allows you significantly to shape the interview, running with your own agenda
and dominating the conversation means that you run the risk of missing
important information about the company and its needs.
The Stress Interview
Astounding as this is, the Greek hazing system has made
its way into professional interviews. Either employers view the stress
interview as a legitimate way of determining candidates' aptness for a position
or someone has latent maniacal tendencies. You might be held in the waiting
room for an hour before the interviewer greets you. You might face long
silences or cold stares. The interviewer might openly challenge your believes
or judgment. You might be called upon to perform an impossible task on the
fly-like convincing the interviewer to exchange shoes with you. Insults and
miscommunication are common. All this is designed to see whether you have the
mettle to withstand the company culture, the clients or other potential stress.
Besides wearing a strong anti-perspirant, you will do
well to:
-
Remember that this is a game. It is not personal. View
it as the surreal interaction that it is.
-
Prepare and memorize your main message before walking
through the door. If you are flustered, you will better maintain clarity of
mind if you do not have to wing your responses.
-
Even if the interviewer is rude, remain calm and
tactful.
-
Go into the interview relaxed and rested. If you go
into it feeling stressed, you will have a more difficult time keeping a cool
perspective.
The Behavioral Interview
Many companies increasingly rely on behavior interviews
since they use your previous behavior to indicate your future performance. In
these interviews, employers use standardized methods to mine information
relevant to your competency in a particular area or position. Depending upon
the responsibilities of the job and the working environment, you might be asked
to describe a time that required problem-solving skills, adaptability,
leadership, conflict resolution, multi-tasking, initiative or stress
management. You will be asked how you dealt with the situations.
Your responses require not only reflection, but also
organization. To maximize your responses in the behavioral format:
-
Anticipate the transferable skills and personal
qualities that are required for the job.
-
Review your resume. Any of the qualities and skills you
have included in your resume are fair game for an interviewer to press.
-
Reflect on your own professional, volunteer,
educational and personal experience to develop brief stories that highlight
these skills and qualities in you. You should have a story for each of the
competencies on your resume as well as those you anticipate the job requires.
-
Prepare stories by identifying the context, logically
highlighting your actions in the situation, and identifying the results of your
actions. Keep your responses concise and present them in less than two minutes.
The Audition
For some positions, such as computer programmers or
trainers, companies want to see you in action before they make their decision.
For this reason, they might take you through a simulation or brief exercise in
order to evaluate your skills. An audition can be enormously useful to you as
well, since it allows you to demonstrate your abilities in interactive ways
that are likely familiar to you. The simulations and exercises should also give
you a simplified sense of what the job would be like. If you sense that other
candidates have an edge on you in terms of experience or other qualifications,
requesting an audition can help level the playing field.
To maximize on auditions, remember to:
-
Clearly understand the instructions and expectations
for the exercise. Communication is half the battle in real life, and you should
demonstrate to the prospective employer that you make the effort to do things
right the first time by minimizing confusion.
-
Treat the situation as if you are a professional with
responsibility for the task laid before you. Take ownership of your work.
-
Brush up on your skills before an interview if you
think they might be tested.
The Group Interview
Interviewing simultaneously with other candidates can be
disconcerting, but it provides the company with a sense of your leadership
potential and style. The group interview helps the company get a glimpse of how
you interact with peers-are you timid or bossy, are you attentive or do you
seek attention, do others turn to you instinctively, or do you compete for
authority? The interviewer also wants to view what your tools of persuasion
are: do you use argumentation and careful reasoning to gain support or do you
divide and conquer? The interviewer might call on you to discuss an issue with
the other candidates, solve a problem collectively, or discuss your peculiar
qualifications in front of the other candidates.
This environment might seem overwhelming or hard to control, but there are a
few tips that will help you navigate the group interview successfully:
-
Observe to determine the dynamics the interviewer
establishes and try to discern the rules of the game. If you are unsure of what
is expected from you, ask for clarification from the interviewer.
-
Treat others with respect while exerting influence over
others.
-
Avoid overt power conflicts, which will make you look
uncooperative and immature.
-
Keep an eye on the interviewer throughout the process
so that you do not miss important cues.
The Tag-Team Interview
Expecting to meet with Ms. Glenn, you might find
yourself in a room with four other people: Ms. Glenn, two of her staff, and the
Sales Director. Companies often want to gain the insights of various people
when interviewing candidates. This method of interviewing is often attractive
for companies that rely heavily on team cooperation. Not only does the company
want to know whether your skills balance that of the company, but also whether
you can get along with the other workers. In some companies, multiple people
will interview you simultaneously. In other companies, you will proceed through
a series of one-on-one interviews.
Some helpful tips for maximizing on this interview format:
-
Treat each person as an important individual. Gain each
person's business card at the beginning of the meeting, if possible, and refer
to each person by name. If there are several people in the room at once, you
might wish to scribble down their names on a sheet of paper according to where
each is sitting. Make eye contact with each person and speak directly to the
person asking each question.
-
Use the opportunity to gain as much information about
the company as you can. Just as each interviewer has a different function in
the company, they each have a unique perspective. When asking questions, be
sensitive not to place anyone in a position that invites him to compromise
confidentiality or loyalty.
-
Bring at least double the anecdotes and sound-bites to
the interview as you would for a traditional one-on-one interview. Be ready to
illustrate your main message in a variety of ways to a variety of people.
-
Prepare psychologically to expend more energy and be
more alert than you would in a one-on-one interview. Stay focused and
adjustable.
The Mealtime Interview
For many, interviewing over a meal sounds like a
professional and digestive catastrophe in the making. If you have difficulty
chewing gum while walking, this could be a challenge. With some preparation and
psychological readjustment, you can enjoy the process. Meals often have a
cementing social effect-breaking bread together tends to facilitate deals,
marriages, friendships, and religious communion. Mealtime interviews rely on
this logic, and expand it.
Particularly when your job requires interpersonal
acuity, companies want to know what you are like in a social setting. Are you
relaxed and charming or awkward and evasive? Companies want to observe not only
how you handle a fork, but also how you treat your host, any other guests, and
the serving staff.
Some basic social tips help ease the complexity of
mixing food with business:
-
Take cues from your interviewer, remembering that you
are the guest. Do not sit down until your host does. Order something slightly
less extravagant than your interviewer. If he badly wants you to try a
particular dish, oblige him. If he recommends an appetizer to you, he likely
intends to order one himself. Do not begin eating until he does. If he orders
coffee and dessert, do not leave him eating alone.
-
If your interviewer wants to talk business, do so. If
she and the other guests discuss their upcoming travel plans or their families,
do not launch into business.
-
Try to set aside dietary restrictions and preferences.
Remember, the interviewer is your host. It is rude to be finicky unless you
absolutely must. If you must, be as tactful as you can. Avoid phrases like: "I
do not eat mammals," or "Shrimp makes my eyes swell and water."
-
Choose manageable food items, if possible. Avoid
barbeque ribs and spaghetti.
-
Find a discrete way to check your teeth after eating.
Excuse yourself from the table for a moment.
-
Practice eating and discussing something important
simultaneously.
-
Thank your interviewer for the meal.
The Follow-up Interview
Companies bring candidates back for second and sometimes
third or fourth interviews for a number of reasons. Sometimes they just want to
confirm that you are the amazing worker they first thought you to be. Sometimes
they are having difficulty deciding between a short-list of candidates. Other
times, the interviewer's supervisor or other decision makers in the company
want to gain a sense of you before signing a hiring decision.
The second interview could go in a variety of
directions, and you must prepare for each of them. When meeting with the same
person again, you do not need to be as assertive in your communication of your
skills. You can focus on cementing rapport, understanding where the company is
going and how your skills mesh with the company vision and culture. Still, the
interviewer should view you as the answer to their needs. You might find
yourself negotiating a compensation package. Alternatively, you might find that
you are starting from the beginning with a new person.
Some tips for managing second interviews:
-
Be confident. Accentuate what you have to offer and
your interest in the position.
-
Probe tactfully to discover more information about the
internal company dynamics and culture.
-
Walk through the front door with a plan for negotiating
a salary.
-
Be prepared for anything: to relax with an employer or
to address the company's qualms about you.