Field Application Engineer
providing technical support, training and working closely with clients to tailor
products for specific needs. Detail-oriented software engineer with strong follow-through
and problem-solving skills. Software developer with fifteen years of experience in
C/C++ application development in a variety of markets including PC OEM tools,
operating system recovery, PDA, and library catalog applications. Proven ability to
take large or small projects from concept to completion for PC and personal communicator
(PDA) applications. Familiar with MS Outlook, Word, Excel, Visio, Ghost, PowerQuest,
OPK, Sysprep.
|
8/01
- |
SoftThinks
Technologies, |
|
4/05 |
employed through Execustaff,
|
Field Application
Engineer. Responsible for
supporting SoftThinks customers in the
-
PC Angel – CD and hard-disk
based recovery of Windows OS, applications and drivers, running on WinPE.
-
Master SDK – network-based
factory deployment tools for installing Windows OS, applications, and
drivers.
·
Provide direct support for
customers and sales. Resolve issues
immediately or report to development.
·
Create engineering development
specs based on customer input.
Follow up and deliver working solutions.
·
Intensive testing and
debugging to verify intermediate and final code releases.
·
Travel to customer sites for
sales presentations, product training, implementation, and troubleshooting.
·
Design and implement testing
procedures for software releases.
|
2/99- |
iLogistix,
Monterey, CA |
|
8/01 |
|
Software Development
Manager. Responsible for the
design, development, and management of the
Disaster Recovery CD project. Object
oriented programming using C, C++, VC 6, VC 1.52, djgpp, SWORD graphics library.
·
Designed,
developed, and implemented Windows and DOS based solutions for BTO/CTO
market.
·
Developed solutions
to recover Win 95 through Win XP.
·
Designed and
implemented language support in the Recovery product for all 31 Windows
languages (including
Japanese, Russian, Arabic). Support includes screen prompts and
filename handling.
·
Improved product
speed by implementing direct disk access and managing the file system
directly.
·
Designed NTFS
support in the DOS product.
·
Worked directly
with customers to develop solutions for their needs.
·
Instructed training
classes for the Recovery Toolkit.
|
4/97- |
SOFTBANK Content Services,
|
|
2/99 |
(acquired by iLogistix
in 2/99) |
Lead Programmer. Design, development, project management of the Disaster Recovery CD
project, a CD-based application that recovers a factory Windows installation to
a hard disk. The CD is
bundled with OEM PCs. Programming
platforms were Windows 3.1 through XP, and DOS.
·
Visual C++ 6.0,
MFC, VC 1.52, djgpp.
·
Windows-based Recovery
application:
Completed the
engineering design while managing 3 contract programmers who developed the core
of the program. Personally finalized and debugged the
shipping application.
·
DOS-based
Recovery program:
Designed and implemented hardware/firmware specific
solutions, fixed bugs in the DOS Recovery application.
·
Developed and
implemented the first 3rd party Win NT Recovery
solution.
|
9/94
- |
Sony
New Technologies, |
|
3/97 |
|
Senior Programmer and Project
Manager. Designed,
developed software products for the Magic Cap OS. Hardware platforms include
Sony Magic Link & Motorola Envoy PDAs.
·
Object-oriented
programming using MPW, Visual C++.
Released software:
-- Farcast Timely completion of a front-end
for the Farcast Internet based news feed service.
Included integrating out-going search requests with the Magic
Cap mailbox, and formatting incoming e-mail for optimal viewing on the
communicator screen.
-- E-mail and TV set-top box Developed and
delivered fully functional proof-of-concept television tuner and e-mail TV
set-top box, for Sony research division.
Included wireless remote, VCR control, and ability to capture video input
and apply image to e-mail.
-- Game Pack Responsible for
product package design, arranging manufacturing, printing and
warehousing.
·
Participated in
planning for development and release of new products, monitored beta testing and
quality control.
|
8/91
- |
Sony
Electronic Publishing Company, |
|
9/94 |
|
Senior Programmer and Project
Manager. Duties included developing, maintaining
and using the Sony Electronic Book Authoring System (SEBAS). Quickly completed
software and titles for the Sony Data Discman and the Sony Multi-media CD-ROM
player (MMCD player). Used Turbo C.
Completed and shipped 31 Data Discman titles (28 in 1
year):
-- OAG TravelDisc Wrote input record to SGML
conversion program.
-- Grolier Multimedia
Encyclopedia, and other titles.
·
Responsible for
enhancements, maintenance and customer support of SEBAS
·
Communicated with
book publishers and other clients to clarify technical specifications, monitor project status
and make product recommendations.
·
Routinely converted
customer data into SGML format for use with SEBAS.
·
Coordinated
activities of contract programmers and service vendors.
|
7/87- |
Brodart Co.,
|
|
8/91 |
International library vendor, software products
division. |
Supervisor of PC Programming. Wrote PC-based library card catalog, in C and Pascal.
·
Updated product
with data compression, Inter-Library Loan, DOS-based GUI, multi-CD capability,
transparent
supplement update,
more.
·
Scheduled tasks for
3 programmers that reported to me.
Trained programmers, software testers and software librarians.
·
Customized
software for individual clients.
·
Established
coding and systems procedures to expedite production and distribution of
software product to clients.
·
Designed
and developed new products.
|
|
PL/1, Cobol, CICS, RPG II, C,
Unix, Basic, BS, Computer Science,
1987 |
|
|
Magic Cap, Telescript, 1995 |
References available on request.